Privacy Policy

1. Information We Collect

We collect information you provide directly when you place an order, create an account, subscribe to our newsletter, or contact us. This may include:

• Name, email address, and phone number
• Delivery address
• Payment information (processed securely by our payment partners)
• Order history and preferences

2. How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmations and delivery updates
• Providing customer support
• Sending promotional emails (with your consent)
• Improving our website and services
• Complying with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering orders. These parties are obligated to keep your information confidential.

4. Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our site. We use Microsoft Clarity for website analytics. You can control cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure payment gateways.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Unsubscribe from marketing communications at any time
• Lodge a complaint with the relevant data protection authority

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for a minimum of 6 years for tax and legal compliance.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at info@padelpark.co.zm or visit our Contact page.